lg88 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data lg88 collects, why we collect it, how we protect it, and what rights you hold as a player based in Bangladesh.
Introduction
This Privacy Policy ("Policy") describes how lg88 ("we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals who access or use the lg88 platform — including the website at lg88.lat and all associated mobile-optimised pages (collectively, the "Platform"). This Policy applies to all registered members, prospective members who have initiated but not completed registration, and visitors to the Platform.
By using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform. This Policy should be read together with the lg88 Terms and Conditions, which are available on the Platform.
Information We Collect
lg88 collects personal information through several channels. The categories of data we collect are limited to what is necessary for the operation of the Platform and the delivery of our Services:
- ●Registration data: Full legal name, date of birth, Bangladesh mobile phone number, email address (where provided), and a username of your choice. This information is collected at the point of account creation and is required to verify your identity and eligibility.
- ●Identity verification documents: National ID card, passport, or other government-issued identification documents submitted in response to a KYC (Know Your Customer) verification request. Document images are stored securely and accessed only by the compliance team.
- ●Financial transaction data: Details of deposits and withdrawals made via bKash, Nagad, Rocket, Upay, Visa, or Mastercard — including transaction reference numbers, amounts in BDT, timestamps, and the mobile wallet number or masked card number used. Full card numbers are never stored on lg88 servers.
- ●Gaming and betting activity data: Records of games played, bets placed and settled, bet amounts, outcomes, bonus usage, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.
- ●Device and technical data: IP address, device type and model, operating system, browser type and version, time zone (where detectable), screen resolution, and session activity logs. This data is collected automatically when you access the Platform.
- ●Communications data: Records of messages exchanged with lg88 customer support, including live chat transcripts, support email threads, and any formal complaints or dispute submissions. These records are retained for quality assurance and regulatory compliance purposes.
How We Use Your Information
lg88 uses the personal data it collects strictly for the purposes set out below. We do not use your personal data for purposes that are incompatible with those stated here without first seeking your explicit consent:
- ●Account creation and management: To register your account, verify your identity and age (21+ requirement), authenticate your logins, and maintain the integrity of your account throughout its lifecycle.
- ●Service delivery: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to credit winnings and apply bonuses; and to deliver all Platform features including games, sports betting markets, and live casino tables.
- ●Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, account hacking, collusion, and other prohibited conduct as defined in the Terms and Conditions.
- ●Responsible gaming: To monitor your gaming and deposit patterns for signs of problem gambling and to enforce any responsible gaming tools you have activated on your account, including deposit limits, session reminders, and self-exclusion.
- ●Customer support: To respond to your support queries, resolve disputes, investigate complaints, and communicate important account-related notifications such as password reset confirmations, deposit receipts, and withdrawal confirmations.
- ●Platform improvement and analytics: To analyse aggregated, anonymised usage data in order to understand how the Platform is used, identify technical issues, improve game performance, and enhance the overall user experience for players in Bangladesh.
Legal Basis for Processing
lg88 processes your personal data on the following legal bases, depending on the specific purpose of the processing:
- ●Contractual necessity: Processing required to perform the contract between you and lg88 — including account creation, payment processing, game delivery, and withdrawal settlement. Without this processing, lg88 cannot provide its Services.
- ●Legal obligation: Processing required to comply with applicable anti-money laundering obligations, fraud reporting duties, and regulatory requirements applicable to lg88's operations.
- ●Legitimate interests: Processing carried out for lg88's legitimate business interests — including fraud detection, security monitoring, responsible gaming enforcement, analytics, and Platform improvement — provided those interests are not overridden by your fundamental data rights.
- ●Consent: Where we rely on your consent as the legal basis (for example, for optional marketing communications), you have the right to withdraw that consent at any time by contacting support at [email protected]. Withdrawal of consent will not affect the lawfulness of processing carried out before its withdrawal.
Sharing Your Information
lg88 does not sell, rent, or trade your personal data to any third party. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
- ●Payment processors: Transaction data is shared with bKash, Nagad, Rocket, Upay, and international card processors (Visa, Mastercard) solely to process your deposits and withdrawals. These processors receive only the minimum data required to complete each transaction.
- ●Game providers: Your account identifier (not your full personal details) is shared with third-party game providers (such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe) to the extent required to deliver game sessions, manage game-side account balance confirmations, and resolve game-related disputes.
- ●Legal and regulatory authorities: If required by applicable law, court order, or lawful request from a government or regulatory authority, lg88 may disclose personal data to the extent required to comply with that obligation. lg88 will notify you of such requests where legally permitted to do so.
- ●Fraud and security partners: Anonymised or aggregated device and behavioural data may be shared with specialist fraud detection service providers who assist lg88 in identifying and preventing fraudulent activity. These providers operate under strict data processing agreements and are prohibited from using the data for any purpose other than fraud detection.
Payment Data & Financial Information
lg88 takes additional precautions with financial data given its sensitivity. All deposit and withdrawal transactions are transmitted using TLS (Transport Layer Security) encryption. Full mobile wallet numbers used for bKash, Nagad, Rocket, and Upay transactions are stored in an encrypted format and are visible in full only to authorised members of the lg88 finance team during dispute resolution or withdrawal processing. For international card transactions via Visa or Mastercard, full card numbers are never transmitted to or stored on lg88 servers — card processing is handled end-to-end by the relevant payment gateway provider.
Transaction records are retained for a minimum of five years from the date of each transaction in accordance with applicable financial recordkeeping obligations. After the mandatory retention period has expired and your account has been closed, transaction records are anonymised and retained in aggregate form only for statistical and audit purposes.
Cookies & Tracking Technologies
lg88 uses cookies and similar tracking technologies on the Platform for the following purposes. Cookies are small data files stored on your device that help the Platform function correctly and improve your experience:
- ●Essential cookies: Required for the Platform to function. These include session authentication cookies (which keep you logged in during your visit), security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
- ●Functional cookies: Store your preferences such as language settings, responsible gaming tool configurations, and display preferences. These improve the usability of the Platform across sessions.
- ●Analytics cookies: Collect anonymised data about how pages are used — including which sections receive the most interaction, how long sessions last, and what device types are most common among lg88 players in Bangladesh. This data is used to improve the Platform and is never used to identify individual users.
You may manage cookie preferences through your device's browser settings. Please note that disabling essential cookies will impair your ability to use the Platform, including the ability to log in to your account. lg88 does not currently use third-party advertising cookies or cross-site tracking cookies.
Data Retention
lg88 retains your personal data for as long as your account remains active and for a period after account closure as required by applicable law and our internal data governance policies. The following retention periods apply: active account data is retained for the full duration your account is open; KYC verification documents are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later; financial transaction records are retained for a minimum of five years from the date of each transaction; customer support communications are retained for three years from the date of each communication; device and technical log data is retained for a rolling period of twelve months.
When the applicable retention period expires, personal data is either securely deleted or, where deletion is not technically feasible, anonymised such that it can no longer be associated with any identifiable individual. lg88 does not retain personal data for longer than is necessary for the purposes for which it was collected.
Data Security
lg88 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your device and the lg88 Platform; encrypted storage of sensitive personal and financial data at rest; role-based access controls ensuring that staff can access personal data only to the extent required for their specific job function; regular internal security reviews and vulnerability assessments of the Platform infrastructure; and incident response procedures for detecting, containing, and reporting data security incidents.
While lg88 takes all reasonable steps to protect your personal data, no method of data transmission or storage is completely secure. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, lg88 will notify you without undue delay by email or in-platform notification, describing the nature of the incident, the data affected, and the steps lg88 is taking in response.
Your Data Rights
As a user of the lg88 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the lg88 support team at [email protected] with the subject line "Data Rights Request" and your registered account username:
lg88 will respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or lg88 receives a high volume of requests, this period may be extended by up to 60 additional days, and you will be notified of the extension and the reason for it within the initial 30-day period.
Children's Privacy
The lg88 Platform is strictly for adults aged 21 and above. lg88 does not knowingly collect, process, or retain personal data from any individual under the age of 21. If lg88 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed. If you are a parent or guardian and believe that a person under 21 in your care has registered on the Platform, please contact us immediately at [email protected] so we can take immediate action.
Third-Party Links
The lg88 Platform may contain references to or integrations with third-party services — including game provider interfaces delivered within the Platform. lg88 is not responsible for the privacy practices of third-party game providers or payment processors operating their own independent platforms or applications. We encourage you to review the privacy policies of any third-party service you interact with directly. This Policy applies solely to personal data collected and processed by lg88 through the lg88 Platform.
Changes to This Policy
lg88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this Policy, we will post a prominent notice on the Platform and, where practicable, notify registered members by email. The updated Policy will take effect on the date stated in the notice. The "Last updated" date at the top of this Policy reflects the most recent revision.
Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must stop using the Platform and may request account closure by contacting our support team.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way lg88 handles your personal data, please contact the lg88 data support team. We aim to respond to all privacy-related queries within 30 calendar days. Our support team is available 24 hours a day, seven days a week, on Bangladesh Standard Time (BST, UTC+6).
Email: [email protected]
Our Privacy Commitments
Six principles that underpin how lg88 treats your personal data.
Your Data Is Protected. Ready to Play?
Now that you know how lg88 protects your privacy, explore our casino games and cricket betting — or visit our FAQ for more answers about your account and data.